About Vivien

Travel is my heritage. Born in London and shaped by a multicultural upbringing, I have lived and worked across the Middle East, Europe, North America, and Asia. This international experience has given me a nuanced understanding of how luxury brands operate across cultures and markets—and how they must evolve while remaining true to their essence.

As a third-generation hospitality professional, I was grounded early in the commercial and operational realities of the industry - service excellence, guest experience, and execution from the inside out.

Influenced by an artistic lineage on my mother’s side—artists, painters, and photographers—I bring a refined sensitivity to craft, detail, and narrative, applied with strategic intent.

My career began with fine dining and management training at Shangri-La and progressed to working for and alongside some of the world’s most iconic hospitality brands, including Raffles Hotels & Resorts and IHG. Over more than 20 years, I have worked closely with owners, developers, and leadership teams to shape strategy, elevate brand expression, and deliver operational outcomes.

In luxury, the brand is only as strong as the people delivering it. Developing talent, building collaborative teams, and creating conditions for exceptional performance has always been central to how I work as any strategic or commercial priority.